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Diamond Economy Cleaning

Thalita Cleaning

Thalita Cleaning

FAQ

Your questions, answered

Transparency is part of our commitment. Here is everything you need to know before, during and after your cleaning.

Booking & scheduling

How do I get a quote?

Fill out our online quote form. Tell us the type of cleaning, the number of bedrooms and bathrooms, how often you want the home cleaned and any extras. The quote is free and carries no obligation.

How much does a cleaning cost?

Every home is different, so the price depends on the size of the space, the number of bedrooms and bathrooms, the type of cleaning, the frequency and any extra services. Send us those details and we will reply with a personalized quote.

How far in advance should I schedule?

We recommend scheduling at least seven (7) days in advance. Shorter-notice appointments may be available, depending on our schedule.

Can I schedule weekly recurring cleanings?

Absolutely! We offer flexible recurring plans: weekly, every two weeks or monthly. One-time cleanings are welcome too.

Is there a minimum contract?

No. There is no minimum contract or commitment. You can schedule services whenever you need them.

Which areas do you serve?

We serve San Francisco and the Bay Area, including Daly City, San Mateo, Burlingame, Millbrae, Foster City, San Carlos, Redwood City, Palo Alto, Sunnyvale, San Jose, Los Gatos, Oakland, Alameda, Berkeley, Emeryville, Walnut Creek, Pleasant Hill, Mill Valley and surroundings. Not sure we cover your city? Just send us a text.

Your cleaning day

How do I prepare for the cleaning?

Let your house cleaner know your priorities and expectations, along with any instructions about pets, keys, alarms or other details of your home. It is also greatly appreciated when personal items such as toys, clothes, make-up and books are put away beforehand.

Do I have to be home for the cleaning service?

No. Many clients provide a copy of the house key, and we can also provide a lockbox that stays out for each visit. Please share any lockbox or gate codes and special access instructions. If you need to arrange a key drop-off or pick-up, contact us in advance.

As long as our team can access the property and complete the cleaning, there is no extra fee if you are not home.

Do you bring cleaning supplies?

Yes. Our team brings everything needed, using safe and effective products.

Are your team members trained and trustworthy?

Yes. All team members are thoroughly trained and vetted to ensure professional conduct and consistent quality. We are a licensed and insured local company.

What about fragile or valuable items?

Please let us know in advance about any fragile or delicate items, or anything you prefer we do not touch. We take responsibility for damage directly caused by our team. We are not liable for pre-existing issues such as worn, broken, unstable or improperly secured items.

Services

What types of cleaning do you offer?

We offer regular cleaning, deep cleaning, move-in and move-out cleaning, maintenance cleaning and office cleaning. Add-ons include window sills, inside the oven, inside the refrigerator and scrubbing the doors. See all the details on our Our Services page.

What is the difference between regular, maintenance and deep cleaning?
  • Regular cleaning is ideal for recurring visits: dusting, floors, bathroom sanitation and kitchen cleaning.
  • Maintenance cleaning is a lighter, faster option between deep or regular cleanings.
  • Deep cleaning is detail-focused: baseboards, doors and frames, behind and under furniture, kitchen grease and complete bathroom disinfection.
Is it worth investing in move-in and move-out cleaning?

Yes. When moving out, a professional move-out clean helps you get your security deposit back and avoid extra fees for leaving the rental dirty. When moving in, it guarantees a clean, fresh start in your new place.

It is our most complete package and includes the inside of cabinets, the fridge, the oven and inside windows, in addition to a deep clean of every room.

Do you clean offices and other spaces?

Yes. Our office cleaning covers desks, trash removal and sanitizing high-touch surfaces. We also handle vacation rental turnovers and post-construction cleanups. Ask us for a quote.

Payment & policies

Which payment methods do you accept?

We accept Zelle, Venmo, Cash App, cash and checks. Payment is due within three (3) days after the service is completed.

What is your cancellation policy?

Please cancel or reschedule at least one (1) week in advance to avoid fees.

  • Cancellations made 2 to 6 days before the scheduled service are subject to a 50% charge.
  • Cancellations made less than 24 hours before the scheduled service are subject to a 100% charge.

See our Terms of Use for the full policy.

What if I'm not satisfied?

Our satisfaction policy ensures we fix anything necessary at no extra charge. Just let us know within 24 hours of the service. We may re-perform the service or offer a discount or service credit.

Are you licensed and insured?

Yes. Diamond Economy Cleaning is a licensed and insured local company serving the Bay Area for over a decade.

Still have a question?

Our team is happy to help. Send us your question with a free quote request and we will get back to you.