Privacy Policy

Effective date: October 20, 2026 · Last updated: October 20, 2026

1. Who we are

Diamond Economy Cleaning LLC ("Diamond Economy Cleaning", "we", "us" or "our") is a residential and commercial cleaning company serving San Francisco and the Bay Area, California. This Privacy Policy explains how we handle personal information when you visit diamondeconomycleaning.com (the "Website"), request a quote, contact us or use our cleaning services.

2. Information we collect

Information you give us

We collect information you provide through our Website forms, by phone, by text message or during in-person consultations, such as:

• Your name, phone number, email address, service address and ZIP code.
• Details about your home or business, such as its size, number of bedrooms and bathrooms, type of cleaning, desired frequency, extra services and timeline.
• Access and visit instructions, such as key, lockbox, gate or alarm details, and notes about pets or fragile items.
• Messages, feedback and any other information you choose to share with us.

Information collected automatically

When you visit the Website, our hosting provider and the tools described in Section 5 may automatically collect technical information such as your IP address, browser type, device type, pages visited, referring page and the date and time of your visit.

Payment information

We do not collect credit card details on the Website. Payments are made by Zelle, Venmo, Cash App, cash or check. When you pay through a payment app, that provider processes the transaction under its own privacy policy, and we only receive the details needed to confirm your payment.

3. How we use your information

• To prepare quotes, schedule visits and provide the cleaning services you request.
• To share the details of each job with the cleaning team assigned to your home or business.
• To communicate with you about appointments, changes, payments, feedback and customer support.
• To process payments and keep business and accounting records.
• To maintain, secure and improve the Website and our services.
• To comply with legal obligations and protect our rights, our team and our clients.

4. How we share information

We use your information strictly for internal purposes, including scheduling and service logistics. We do not sell your personal information. We only share it in these limited cases:

• Our team: the cleaning professionals assigned to your service receive the details needed to do the job.
• Service providers: companies that help us run our business, such as website hosting, form, communication, analytics and payment providers. They may use the information only to provide their services to us.
• Legal reasons: when required by law, court order or government request, or to protect the rights, property or safety of our clients, our team or others.
• Business transfers: if our business is merged, sold or reorganized, information may be transferred as part of that transaction under this policy.

5. Cookies and third-party tools

The Website uses cookies and similar technologies to work properly and to help us understand how visitors use it. It also loads content from third parties, which may set their own cookies or collect technical data:

• Google Tag Manager, which may load analytics tools that measure Website traffic.
• Google Maps, used to display our service area.
• Trustindex, used to display our Google reviews.
• Google Fonts, used to display the Website's typography.

You can block or delete cookies in your browser settings. Some parts of the Website may not work correctly if cookies are disabled. Each third party handles data under its own privacy policy.

6. Calls and text messages

When you call or text us, we use your phone number to reply and to communicate about your quote and services. Message and data rates from your carrier may apply. If you no longer want to receive text messages from us, reply STOP or tell us, and we will stop texting you, except for messages needed to complete a service you have already booked.

7. How long we keep information

We keep personal information only as long as needed to provide our services, maintain client records, meet legal, tax and accounting requirements, and resolve disputes. Access codes and similar instructions are deleted or updated when they are no longer needed.

8. How we protect information

We use reasonable administrative, technical and physical measures to protect your information. Access instructions, such as keys and lockbox or gate codes, are shared only with the team members who need them for your service. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your California privacy rights

If you are a California resident, you may have the right, subject to certain exceptions, to:

• Know what personal information we have collected about you and how we use and share it.
• Request a copy of your personal information.
• Request that we correct inaccurate personal information.
• Request that we delete your personal information.
• Opt out of the sale or sharing of your personal information. We do not sell personal information.
• Not be discriminated against for exercising any of these rights.

To make a request, contact us using the details in Section 13. We may need to verify your identity before responding. You may also use an authorized agent to make a request on your behalf. Under California's "Shine the Light" law, you may also ask whether we have shared personal information with third parties for their direct marketing purposes. We do not share information for that purpose.

10. Children's privacy

The Website and our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.

11. Links to other websites

The Website may link to third-party sites, such as Google, Yelp and Instagram. We are not responsible for the privacy practices of those sites. Please review their privacy policies.

12. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date. Significant changes will be highlighted on the Website.