Terms & Conditions
Services Offered
What types of cleaning services are provided?
4 You Cleaning offers standard cleaning, deep cleaning, move-in cleaning, move-out cleaning, and office cleaning services.
Which areas are covered?
We serve clients in Walnut Creek, Daly City, Pleasant Hill, San Mateo, Berkeley, Burlingame, Millbrae, Sunnyvale, Mill Valey, San Jose, Oakland, San Francisco, Los Gatos, Emeryville, Palo Alto, San Carlos, Redwood City, Foster City, Alameda and surroundings.
Scheduling
Is there a minimum contract or required number of services?
No minimum contract or commitment is required. Clients may schedule services as needed.
How far in advance should services be scheduled?
We recommend scheduling services at least seven (7) days in advance. However, appointments may be available on shorter notice, subject to availability.
Cancellations and Refunds
What is the minimum notice required to cancel or reschedule a service without penalty?
Cancellations or rescheduling requests must be made at least one (1) week in advance to avoid fees.
Are there cancellation fees or a refund policy?
Yes.
– Cancellations made less than 24 hours before the scheduled service are subject to a 100% charge.
– Cancellations made between 2 to 6 days before the scheduled service are subject to a 50% charge.
If there are concerns regarding the quality of service, clients must notify us within 24 hours.
At our discretion, we may offer to re-perform the service or provide a discount or service credit.
Is there a charge if the client is not present at the time of service?
No. As long as the team has access to the property and the cleaning can be completed, there will be no additional fees or automatic cancellation.
payments
Which payment methods are accepted?
We accept Zelle, Venmo, Cash App, cash, and checks.
When is payment due?
Payment is due within three (3) days after service completion.
Quality Assurance and Liability
Do you guarantee the quality of your services?
Yes. If any area has not been cleaned properly, clients must notify us within 24 hours. We will make every reasonable effort to address and correct the issue.
Are you responsible for damage to personal property during cleaning?
We accept responsibility for any damage directly caused by our team.
However, we are not liable for damages to pre-existing issues, such as worn, broken, unstable, or improperly secured items (e.g., loose locks, cracked glass, unstable furniture).
Clients are encouraged to inform us in advance of any fragile or delicate items.
Are your staff members trained and trustworthy?
Yes. All employees are thoroughly trained and vetted to ensure professional conduct and service quality.
